Business Outcomes over Technology Drivers – Chicken & Egg
In Order of Importance:
- Business Outcomes over Technology Drivers – Chicken & Egg
- User Interface – Simplicity by Design
- Offline capability – the IoT you have, when you haven’t got an IoT
- Any to any – do not limit yourself or your Enterprise
- Hardware considerations – they do not matter (anymore
If you cannot wait, you can download the entire paper from here .…. We all agree that business outcomes should come before technology drivers, however without “neat technology” there would be limited business outcomes and the chicken and egg situation applies.
Both business and technology leaders within the Enterprise must come together and align to a shared set of goals and a strategy to get there.
For a typical utility, the top business goals typically are “sweating the assets”, “reduced truck roll” and “increased wrench time”.
Based on our experience the following 7 steps are a reasonable start to get a strategy under way:
- Get all business managers on-board first, but never alienate the technologists
- Clearly define the high-level Business Outcomes (known knowns)
- Study the market to find and evaluate appropriate technology that seem to meet the business objectives (unknown knowns)
- Iterate and be open to disruptive technology that may transform your business in ways you never imagined in step 2. (unknown unknowns)
- Fully understand how new technologies may support refined business outcomes. (known unknowns)
- Under no circumstance launch into a “big bang” Mobility project because you think you fully understand your business requirements or a technology fit. Instead invest in a low-cost, low-risk Proof-of-Concept (PoC). Do not aim for PoC perfection, aim for high level validation of assumptions using AGILE methodology.
- Only if step 6 was successful, start planning for “the real” implementation.
LatLonGO® was first purchased by a major utility servicing 1.3 million network service connections when it was “conceptual” rather than a released product.
The technologies and concepts contained in the concept were disruptive enough for the customer to select it over established legacy technology of 20-30 year standing and only after a tough 200-person-day PoC shoot-out to exacting business outcome requirements.
This first customer then embarked on a three-year SAP Enterprise Transformation journey and we were privileged to be assigned the SAP/GIS office integration and SAP/GIS ERP Mobility challenges.
Today, this customer has two-way LatLonGO® interfaces embedded inside SAP-PM for Work Order Planning and SAP-MRS for Work Order Scheduling in the office, while the field users benefit from a two-way LatLonGO® interface embedded inside SAP-WorkManager (Syclo) for WorkOrder and Notification field processing – this business solution is unique on a global scale.
LatLonGO® has since been SAP Certified and won State and National Export Excellence Awards and has been sold to major customers in Australia, New Zealand, USA, UK, Germany and Luxembourg totalling 3.5 million service connection points.
It has been white-labelled as cableScout Mobile by a major German Cable Management software company as default Mobility offering to their 300+ customers.
It is embedded inside Innovapptive’s advanced Rapid Application Configurator Engine (RACE)/WorkOrder functionality and comes bundled with HERE, the market leader location platform used in 85% of factory fitted in-car navigation systems.
The on-going we-do-IT® R&D budget for LatLonGO® is more than $1 million with 20+ FTE development staff in Melbourne and Hyderabad.
 “There was just something neat about the machine.” Gates, Bill (1996). The Road Ahead.